VEXXA Limited Warranty

VEXXA Limited Warranty Policy

Last updated: September 19, 2026

VEXXA stands behind the products we sell. This Limited Warranty applies to eligible VEXXA products purchased directly from our online store.

1. Warranty Period

VEXXA Mini PCs and desktop computers:
1-Year Limited Warranty from the date of delivery.

Computer accessories and peripherals:
90-Day Limited Warranty from the date of delivery, unless a different warranty period is stated on the product page.

The warranty period applicable to a specific product may also be stated on the relevant product page.

2. What Is Covered

This Limited Warranty covers defects in materials or workmanship that occur during normal intended use within the applicable warranty period.

Examples may include:

hardware failure during normal use;
failure of an internal component supplied with the product;
power or startup issues caused by a covered hardware defect;
other manufacturing-related defects.

3. What Is Not Covered

This Limited Warranty does not cover:

accidental damage, drops, impacts, or physical abuse;
liquid damage;
damage caused by incorrect power supplies, voltage, electrical surges, or improper electrical connections;
damage caused by misuse, improper installation, or operation outside the product's intended use;
unauthorized repair or modification that causes damage;
cosmetic wear that does not affect normal operation;
software problems, operating system configuration issues, malware, viruses, or third-party applications;
lost files, customer data, passwords, or software;
damage caused by third-party accessories or components;
normal wear and tear;
products with removed, altered, or mismatched serial numbers or identification labels.

4. RAM and Storage Upgrades

Customers may upgrade or replace compatible RAM or storage components where the product is designed to allow such upgrades.

Performing a compatible RAM or storage upgrade does not automatically void the VEXXA warranty.

However, damage caused by an improperly installed, incompatible, or defective third-party component is not covered by this Limited Warranty.

Customers should retain the original components where practical, as they may be requested during troubleshooting or warranty service.

5. Warranty Service

If you believe your product has a covered defect, contact us at:

info@vexxa.ca

Please provide:

your order number;
product model;
serial number, if applicable;
a description of the problem;
photographs, video, screenshots, or system information where reasonably requested.

We may ask you to perform reasonable troubleshooting steps before authorizing a return.

Depending on the issue and product availability, VEXXA may, at its discretion:

provide troubleshooting or technical support;
repair the product;
replace the product or defective component with an equivalent item; or
provide another appropriate remedy.

6. Shipping for Warranty Claims

For an approved warranty claim involving a covered defect, VEXXA will provide instructions for returning the product.

Unless otherwise agreed, customers must not send products back without first contacting VEXXA and receiving return instructions.

Warranty shipping arrangements may vary depending on the customer's location, the nature of the defect, and the product involved.

VEXXA may provide a prepaid return label or reimburse reasonable return shipping costs for approved covered defects, where appropriate.

7. Replacement Products and Parts

Replacement products or components may be new or equivalent in function and condition.

A replacement product or part will remain covered for the remainder of the original warranty period, or for any minimum period required by applicable law.

8. Customer Data

Customers are responsible for backing up and removing important personal files, accounts, passwords, and other data before sending a computer or storage device for warranty service.

Products returned for warranty service may be tested, reset, reformatted, repaired, or replaced.

To the extent permitted by law, VEXXA is not responsible for loss of customer data stored on a product submitted for warranty service.

9. Proof of Purchase and Product Identification

Proof of purchase may be required for warranty service.

Serial numbers and other identifying information may be recorded before shipment.

Products submitted for warranty service must match the product originally supplied with the applicable order.

10. Returns During the First 30 Days

This Limited Warranty is separate from our Return & Refund Policy.

Products returned within the applicable return period will be handled under the Return & Refund Policy where appropriate.

After the return period has ended, eligible hardware defects may continue to be covered under this Limited Warranty for the remainder of the applicable warranty period.

11. Consumer Rights

This Limited Warranty is provided in addition to any rights and remedies that customers may have under applicable consumer protection laws.

Nothing in this Warranty Policy excludes, restricts, or modifies any statutory warranty, condition, guarantee, right, or remedy that cannot legally be excluded or limited.