Terms of service

TERMS OF SERVICE

Last updated: September 19, 2026

OVERVIEW

Welcome to VEXXA.

The terms “we”, “us” and “our” refer to VEXXA. VEXXA operates this store and website, including all related information, content, features, tools, products and services provided to you through this website (the “Services”).

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.

These Terms of Service (“Terms”) describe your rights and responsibilities when you access or use our website or purchase products from us.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and by our Privacy Policy, Refund Policy, Shipping Policy, and other policies made available through this website.

If you do not agree to these Terms, you should not use the Services.

SECTION 1 – ACCESS AND ACCOUNT

By using the Services, you represent that you are at least the age of majority in your province, state, or jurisdiction of residence, or that you have obtained the consent required by applicable law.

You may be required to provide information including your name, email address, billing information, payment information, and shipping address.

You agree that all information you provide is accurate, current, and complete.

If you create an account, you are responsible for maintaining the confidentiality and security of your account credentials and for activity conducted through your account.

You may not use the Services for unlawful or unauthorized purposes.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to provide accurate descriptions, specifications, photographs, and other information regarding the products offered through our store.

Product colours, appearance, or packaging may vary slightly depending on your display settings, product revisions, or manufacturing changes.

Product specifications, including processor, memory, storage, connectivity, operating system, included accessories, and other features, will be described on the applicable product page.

We reserve the right to modify product descriptions, specifications, pricing, availability, or discontinue products at any time without prior notice.

All products are subject to availability.

Any express warranty offered by VEXXA will be described on the applicable product page or in our Warranty Policy.

Nothing in these Terms limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase the products included in that order.

VEXXA reserves the right to accept, decline, limit, or cancel an order where reasonably necessary, including in cases involving:

suspected fraud or unauthorized payment;
incorrect pricing or product information;
inventory errors;
shipping restrictions;
suspected prohibited resale or export;
technical errors; or
other circumstances that reasonably prevent us from fulfilling the order.

If we cancel an order after payment has been collected, the applicable payment will be refunded.

We may contact you using the email address, telephone number, billing address, or shipping information supplied with the order if additional information is required.

Products may be purchased for personal or business use.

Purchases intended for unlawful export, fraudulent resale, or other prohibited activities are not permitted.

Returns and exchanges are subject to our Return & Refund Policy, available through this website.

SECTION 4 – PRICES AND BILLING

Prices, promotions, and discounts may change without notice.

The price charged for a product will be the price displayed at the time your order is placed, subject to correction of obvious pricing or technical errors.

Unless otherwise stated, displayed product prices do not include applicable sales taxes, shipping charges, customs duties, import taxes, or other charges that may apply.

Applicable Canadian sales taxes will be calculated at checkout based on the shipping destination and applicable tax rules.

You agree to provide accurate and complete billing and payment information.

You represent that you are authorized to use the payment method provided for your purchase.

SECTION 5 – SHIPPING AND DELIVERY

Orders are shipped according to our Shipping Policy, which is available through this website.

All delivery dates and transit times are estimates and are not guaranteed.

Delivery may be affected by weather, carrier delays, remote destinations, customs processing, holidays, or other events outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address.

If you notice an address error, please contact us as soon as possible. Once an order has shipped, we may not be able to change its destination.

If a shipment is lost or damaged in transit, please contact us. We will work with the applicable carrier to investigate the shipment and determine an appropriate resolution.

For damaged deliveries, customers may be asked to retain the product, shipping carton, and packaging materials and provide photographs or other information required for a carrier claim.

SECTION 6 – RETURNS AND REFUNDS

Returns, exchanges, cancellations, and refunds are governed by our Return & Refund Policy, available through this website.

Customers should review the Return & Refund Policy before completing a purchase.

Nothing in these Terms limits any return, refund, warranty, or consumer rights that cannot legally be excluded under applicable law.

SECTION 7 – PRODUCT WARRANTY

Certain VEXXA products may include a limited warranty.

The specific warranty period and coverage applicable to a product will be stated on the applicable product page or in our Warranty Policy.

Warranty coverage does not replace or limit rights that customers may have under applicable consumer protection laws.

Unless otherwise stated, warranty coverage does not apply to damage caused by misuse, accidents, unauthorized modification, improper installation, liquid damage, external electrical damage, or other conditions outside normal intended use.

We may request reasonable troubleshooting information, photographs, videos, system information, or return of the product when evaluating a warranty claim.

SECTION 8 – CUSTOMER DATA

Customers are responsible for backing up important files and data stored on computers, storage devices, or other electronic products.

Before returning a computer or storage device, customers should remove personal files, accounts, passwords, and other confidential information whenever reasonably possible.

Returned computers or storage devices may be inspected, reset, reformatted, repaired, or erased as part of the return, warranty, or service process.

To the extent permitted by law, VEXXA is not responsible for loss of customer data stored on returned, repaired, or replaced devices.

SECTION 9 – INTELLECTUAL PROPERTY

The Services, including our website content, text, graphics, photographs, product images, videos, designs, logos, branding, product descriptions, and other materials, are owned by or licensed to VEXXA and are protected by Canadian and international intellectual property laws.

You may use the Services for lawful personal or business purchasing purposes.

Unless we provide written permission, you may not reproduce, distribute, modify, republish, commercially exploit, or create derivative works from our website content.

The VEXXA name, logos, product names, designs, and branding may not be used without our prior written permission.

Shopify and other third-party names, trademarks, and logos remain the property of their respective owners.

SECTION 10 – OPTIONAL TOOLS

We may provide access to tools, applications, payment services, or other functionality provided by third parties.

We do not control all third-party tools and cannot guarantee their availability or performance.

Your use of third-party services may also be governed by the terms and policies of the applicable third party.

SECTION 11 – THIRD-PARTY LINKS

Our website may contain links to websites, services, or resources operated by third parties.

We are not responsible for the content, accuracy, availability, privacy practices, products, or services of third-party websites.

Customers should review the applicable terms and policies before entering into transactions with third parties.

SECTION 12 – RELATIONSHIP WITH SHOPIFY

VEXXA is powered by Shopify, which provides the ecommerce technology used to operate our online store.

Sales made through this store are transactions between the customer and VEXXA.

Shopify is not the seller of the products offered by VEXXA and is not responsible for the products, fulfillment, warranty, returns, or other obligations arising from purchases made from VEXXA.

SECTION 13 – PRIVACY

Personal information collected through the Services is handled in accordance with our Privacy Policy, available through this website.

Because our store is hosted by Shopify, certain personal information may also be processed by Shopify and other service providers in order to operate the store, process payments, fulfill orders, prevent fraud, and provide ecommerce functionality.

Please review our Privacy Policy for additional information.

SECTION 14 – FEEDBACK AND REVIEWS

If you submit reviews, comments, suggestions, photographs, feedback, or other content to VEXXA, you confirm that you have the right to provide that content.

You grant VEXXA a non-exclusive, worldwide, royalty-free right to use, reproduce, display, and publish such content for purposes related to operating, improving, and promoting our products and Services, subject to applicable law.

You must not submit content that is unlawful, misleading, defamatory, abusive, infringing, fraudulent, or otherwise violates the rights of another person.

SECTION 15 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, specifications, pricing, promotions, shipping charges, delivery estimates, inventory, or availability.

We reserve the right to correct errors, update information, or cancel an affected order where necessary.

If an order is cancelled because of an error after payment has been collected, the applicable payment will be refunded.

SECTION 16 – PROHIBITED USES

You may not use the Services:

for unlawful or fraudulent purposes;
to violate applicable federal, provincial, state, local, or international laws;
to infringe intellectual property rights;
to transmit malware, viruses, or malicious software;
to collect personal information unlawfully;
to impersonate another individual or organization;
to interfere with the security or operation of the Services;
to engage in fraudulent payment activity;
to misrepresent your identity or purchasing information; or
to use the Services in any manner that could reasonably harm VEXXA, Shopify, our customers, or third parties.

We may suspend or restrict access to the Services when we reasonably believe these Terms have been violated.

SECTION 17 – AUTOMATED TOOLS AND AGENTS

Automated software, bots, agents, scraping tools, or other automated systems must not access or interact with the Services in a manner that interferes with normal website operation, bypasses security measures, misrepresents the identity of the system, or violates applicable law.

We may restrict automated access where reasonably necessary to protect the security, availability, integrity, or operation of the Services.

SECTION 18 – TERMINATION

We may suspend or terminate access to the Services where reasonably necessary because of misuse, fraud, violation of these Terms, security concerns, or unlawful conduct.

Obligations and provisions that by their nature are intended to continue after termination will remain in effect.

SECTION 19 – DISCLAIMER OF WARRANTIES

Except for warranties expressly provided by VEXXA, warranties provided by product manufacturers, and rights or warranties that cannot legally be excluded, the Services are provided on an “as available” basis.

We do not guarantee that the website will always operate without interruption, delay, or technical error.

Product warranties are governed by the warranty information provided with the applicable product and our Warranty Policy.

Nothing in these Terms excludes, restricts, or modifies any statutory warranty, condition, guarantee, right, or remedy that cannot lawfully be excluded or limited under applicable consumer protection laws.

SECTION 20 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, VEXXA will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the Services or products purchased through the Services.

This may include loss of profits, loss of revenue, or loss of data, except where liability cannot legally be excluded.

Nothing in these Terms excludes or limits liability or customer rights that cannot legally be excluded or limited under applicable law.

SECTION 21 – INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless VEXXA and its directors, officers, employees, contractors, affiliates, service providers, and agents from third-party claims arising from:

your material breach of these Terms;
your violation of applicable law;
your infringement of another person's rights; or
unlawful misuse of the Services.

This section does not apply where prohibited by applicable law.

SECTION 22 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

The remaining provisions will continue in effect.

SECTION 23 – WAIVER AND ENTIRE AGREEMENT

Our failure to exercise or enforce a right under these Terms does not constitute a waiver of that right.

These Terms, together with our posted policies and other terms applicable to particular products or promotions, constitute the agreement governing your use of the Services.

SECTION 24 – GOVERNING LAW

These Terms of Service and any separate agreements through which VEXXA provides Services shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.

Subject to applicable consumer protection laws and any rights customers may have in their own jurisdiction, disputes arising from these Terms or the Services will be subject to the jurisdiction of the courts of Ontario, Canada.