Refund policy
Return & Refund Policy
We want you to be satisfied with your VEXXA purchase. Most products may be returned within 30 days of delivery, subject to the conditions below.
30-Day Returns
To be eligible for a return, the product must be returned in substantially the same condition in which it was received, with all original accessories, power adapters, cables, manuals, and other included items.
Products may be opened and reasonably inspected or tested. However, products showing excessive wear, physical damage, modification, missing parts, or damage caused by misuse may not qualify for a full refund.
To request a return, please contact us at info@vexxa.ca before sending the product back. Returns sent without prior authorization may experience processing delays.
Return Shipping
For returns due to a change of mind, incorrect purchase, or other non-defective reasons, the customer is responsible for return shipping costs.
If the product arrives defective, damaged, or incorrect due to an error by VEXXA, we will arrange or reimburse reasonable return shipping costs.
Damaged or Defective Products
Please inspect your order after delivery and contact us as soon as possible if the product is damaged, defective, or if you received the wrong item.
We may ask for photographs, videos, system information, or basic troubleshooting information to help confirm the issue before arranging a replacement, repair, or return.
Serial Numbers and Product Identification
Product serial numbers and identifying information may be recorded before shipment. Returned products must match the product originally shipped with the order.
Products that have been substituted, altered, tampered with, or returned with mismatched serial numbers will not qualify for a refund.
Customer Data
Customers are responsible for backing up and removing all personal files, accounts, passwords, and other data before returning a computer or storage device.
VEXXA is not responsible for personal data left on returned products. Returned systems may be reset, reformatted, or erased during inspection.
Refunds
Once we receive and inspect your return, we will notify you of the refund status.
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.
Original shipping charges, including optional expedited shipping charges, are non-refundable unless the return is due to an error by VEXXA or a defective product.
Missing or Damaged Components
If a returned product is missing accessories, components, packaging, or has damage beyond normal inspection and testing, the refund may be reduced to reflect the loss in value where permitted.
Exchanges
If you would like a different model or configuration, please contact us. Depending on availability, we may arrange an exchange or you may return the original product and place a new order.
Order Cancellations
Orders may be cancelled before shipment. Once an order has shipped, it must be handled through the normal return process.
Contact
For return or refund questions, contact:
VEXXA
Email: info@vexxa.ca